Frequently Asked Questions
Everything you need to know about your Thin Lizzy beauty journey.
How long does shipping take within New Zealand?
We aim to process all orders within 24 hours. Delivery typically takes 1-3 business days for standard addresses and up to 5 business days for rural deliveries.
What is your return policy if I choose the wrong shade?
We offer a 30-day Money Back Guarantee. If you find your shade isn't a perfect match, you can return the product for an exchange or a full refund, even if it has been opened.
Are Thin Lizzy products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we ask others to do so on our behalf.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as flexible payment options including Afterpay and Laybuy for interest-free installments.
How can I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking link. You can use this link to monitor your package's progress via our courier partner.
Are your products suitable for sensitive skin?
Our products are formulated with high-quality ingredients designed to be gentle. However, we always recommend checking the specific ingredient list on the product page or performing a patch test if you have highly sensitive skin.