Returns & Exchanges
At Thin Lizzy NZ, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day money-back guarantee on all products. If your selection isn't the perfect match for your skin tone or routine, follow our simple four-step process to initiate a return or exchange.
Check Eligibility
Ensure your item is within 30 days of the purchase date and includes the original packaging and any promotional bonus items.
Contact Support
Reach out to our customer care team via our website contact form to request a Return Authorization (RA) number and a return shipping label.
Package Your Items
Securely pack your products in a shipping box to prevent damage during transit, clearly marking your RA number on the outside of the package.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your replacement product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing